Shipments and returns

Deliveries:

Free standard UK delivery is available on all products sold at TotalSat
Express next working day (UK) delivery available on all products, cost varies and will be displayed on checkout, before payment is made.
All products and packages delivered and installed by TotalSat carry 1 year onsite UK Wide warranty.
All products delivered but not installed by our team carry 1 year warranty free return for immediate replacement if faulty.



Cancelations / Returns Policy: 

If you change your mind and decide to cancel your order and return a product for any reason; we will refund you in full any amount paid to TotalSat if you cancel within 15 days from the date of receipt of goods and the product is returned with original packaging. 
We do not accept returns after this period. We will refund return delivery charges only if the goods are returned due to a fault not of the customer, e.g faulty or incorrectly delivered. 
For pay-tv subscriptions and viewing cards, a handling fee of %10 is required for cancelations plus any viewing time counting from date of receiving the product.